Straight answers about Clinical Signal, the fresh-batch model, the waitlist, shipping, and the 30-day guarantee.
Product & waitlist
What is Clinical Signal?
Clinical Signal is an Australian skincare brand built around a fresh-batched 30-day skin longevity ritual: controlled runs, focused actives, and a direct allocation model.
Why fresh-batched?
Fresh-batching treats freshness as a performance standard, not a marketing flourish. The goal is to avoid building the product around long warehouse life and instead build around a complete 30-day use cycle.
Is this just a peptide serum?
No. Peptides are part of the active story, but the product is positioned as a 30-day skin longevity ritual with a broader formula approach, including acetyl octapeptide-3, bakuchiol, niacinamide, and hyaluronic acid.
What does joining the waitlist do?
The waitlist gives you first access to launch updates and founding batch allocation information. It does not require a purchase.
Orders & shipping
Where do you ship from?
Clinical Signal ships from Australia. Available shipping methods and estimated delivery windows will be shown at checkout.
Will I receive tracking?
When tracking is available, it will be sent to the email used at checkout.
Returns & guarantee
Do you offer a money-back guarantee?
Yes. Clinical Signal offers a 30-day money-back guarantee. If it is not right for you, contact us within 30 days of receiving your order.
Can I return a product after 30 days?
No returns are accepted outside the 30-day guarantee window due to the nature of skincare and personal-use products, unless the product is faulty, damaged, incorrect, or otherwise required by Australian Consumer Law.
What if my product arrives damaged or faulty?
Email us with your order number and photos where relevant. We will assess the issue and arrange the appropriate remedy.
Contact
How do I contact Clinical Signal?
Email hello@clinicalsignal.com.au.