Clear launch-period shipping, returns, and guarantee information for Clinical Signal orders.
30-day money-back guarantee: If Clinical Signal is not right for you, contact us within 30 days of receiving your order and we will help with a refund under the guarantee terms below.
Shipping
Clinical Signal ships from Australia. Shipping options, pricing, and estimated delivery windows are shown at checkout before payment.
- Order processing: Orders are prepared as quickly as possible during business days.
- Tracking: When tracking is available, details will be sent to the email used at checkout.
- Address accuracy: Please check your shipping address before placing an order. If something is wrong, contact us immediately.
30-day money-back guarantee
We want the first Clinical Signal experience to feel low-risk. If you are not satisfied, email us within 30 days of receiving your order.
- The guarantee applies to first orders placed directly through Clinical Signal.
- We may ask for your order number and brief feedback so we can understand what happened.
- Approved refunds are returned to the original payment method.
- Shipping fees may not be refundable unless required by law or the product is faulty.
Returns outside 30 days
Due to the nature of skincare and personal-use products, we do not accept returns outside the 30-day guarantee window unless the product is faulty, damaged, or otherwise required by Australian Consumer Law.
Faulty, damaged, or incorrect items
If your order arrives damaged, faulty, leaking, or incorrect, contact us as soon as possible with your order number and photos where relevant. We will assess the issue and arrange a suitable remedy, which may include a replacement, refund, or another resolution as required.
How to request help
Email hello@clinicalsignal.com.au with your order number, the email used at checkout, and a short description of the issue.